Accessibility Statement

Last Updated: June 19, 2025

Domain is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.

Our Commitment

Domain strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible for people with disabilities and user-friendly for everyone.

We believe that education should be accessible to all learners, regardless of their abilities or disabilities. Our platform is designed to accommodate diverse learning needs and provide an inclusive educational environment.

Measures to Support Accessibility

Domain takes the following measures to ensure accessibility:

• Accessibility is integrated into our development process and company policies
• Clear accessibility goals and responsibilities are assigned to our team
• Regular accessibility training is provided to our staff
• Accessibility is included in our internal quality assurance processes
• User testing includes people with disabilities when possible

Conformance Status

The Web Content Accessibility Guidelines define requirements under three levels of conformance: Level A, Level AA, and Level AAA. Domain is partially conformant with WCAG 2.1 Level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Accessibility Features

Our platform includes the following accessibility features:

• Semantic HTML markup for proper content structure
• Alternative text for images and non-text content
• Keyboard navigation support throughout the platform
• Sufficient color contrast ratios meeting WCAG AAA standards
• Resizable text without loss of functionality
• Clear and consistent navigation patterns
• Descriptive page titles and headings
• Form labels and error identification
• Skip navigation links for screen reader users
• ARIA landmarks and labels where appropriate

Live Sessions and Interactive Content

We recognize that live online sessions present unique accessibility challenges. We provide the following accommodations:

• Captioning options for live video sessions where technically feasible
• Alternative formats for course materials upon request
• Flexible scheduling to accommodate different time zones and needs
• Screen reader compatible learning materials
• Downloadable transcripts of recorded sessions when available
• Options for both group and individual instruction to suit learning preferences

Assistive Technologies

Domain is designed to be compatible with the following assistive technologies:

• Screen readers including JAWS, NVDA, and VoiceOver
• Speech recognition software
• Screen magnification tools
• Alternative input devices
• Browser extensions for accessibility

Our platform is tested with common browsers including Chrome, Firefox, Safari, and Edge on desktop and mobile devices.

Known Limitations

Despite our best efforts, some limitations may exist:

• Third-party content embedded in courses may not fully meet accessibility standards
• Some instructor-provided materials may require additional time to convert to accessible formats
• Certain interactive elements in live sessions may have limited accessibility features
• Video content created by instructors may lack captions until we can process them
• Legacy course materials from earlier years may not meet current standards

We are actively working to address these limitations and improve accessibility across all areas of our platform.

Feedback and Assistance

We welcome your feedback on the accessibility of Domain. If you encounter accessibility barriers or need assistance:

• Email: [email protected]
• Phone: +1 905 826 4141
• WhatsApp: Available via +1 905 826 4141
• Mail: 33344 2nd Ave, Mission, BC V2V 1K3, Canada

We aim to respond to accessibility feedback within 5 business days and to propose a solution within 10 business days.

Requesting Accessible Materials

If you need course materials in an alternative format, please contact us with the following information:

• Your name and contact information
• The specific course or material you need
• Your preferred format (large print, audio, electronic text, braille, etc.)
• Any deadline or time constraints

We will work with you to provide materials in an accessible format as quickly as possible.

Accommodations for Learners

Domain is committed to providing reasonable accommodations for learners with disabilities:

• Extended time for assignments and assessments upon request
• Alternative assessment methods when appropriate
• Modified instructional materials as needed
• Flexible attendance policies for documented medical needs
• One-on-one support sessions with instructors
• Personalized learning paths adapted to individual needs

To request accommodations, please contact us before enrolling or at the start of your course.

Instructor Guidelines

All instructors on the Domain platform are provided with accessibility guidelines that include:

• Creating accessible course materials
• Using clear and simple language
• Providing alternative text for images
• Ensuring video content includes captions
• Structuring content with proper headings
• Making documents accessible to screen readers
• Being responsive to individual learner needs

Technical Specifications

Accessibility of Domain relies on the following technologies:

• HTML5
• CSS3
• WAI-ARIA
• JavaScript with accessibility APIs

These technologies are relied upon for conformance with the accessibility standards used.

Assessment and Testing

Domain is assessed using the following approaches:

• Self-evaluation using automated accessibility testing tools
• Manual testing with keyboard navigation
• Screen reader testing with multiple platforms
• Color contrast analysis
• External accessibility audits conducted periodically
• User feedback from learners with disabilities

Ongoing Improvements

Accessibility is an ongoing effort. We continuously work to improve the accessibility of our platform through:

• Regular audits and testing
• Updating content and features based on feedback
• Training team members on accessibility best practices
• Monitoring changes in accessibility standards and guidelines
• Investing in new technologies that enhance accessibility
• Collaborating with accessibility experts and advocates

Third-Party Content

Some content on Domain may be provided by third parties, including instructors, guest speakers, and external learning resources. While we encourage all content creators to follow accessibility standards, we cannot guarantee the accessibility of all third-party content.

If you encounter inaccessible third-party content, please contact us and we will work with the content provider to address the issue or provide an alternative.

Mobile Accessibility

Domain is accessible on mobile devices. Our responsive design ensures that content adapts to different screen sizes while maintaining accessibility features. Mobile-specific considerations include:

• Touch-friendly interface elements
• Sufficient target sizes for buttons and links
• Screen reader compatibility on iOS and Android
• Orientation support for landscape and portrait modes
• Zoom functionality without horizontal scrolling

Document Accessibility

Documents provided through Domain, including course materials, assignments, and resources, are created with accessibility in mind:

• PDF documents are tagged for screen reader navigation
• Word documents use proper heading structures
• Spreadsheets include descriptive headers
• Presentations contain alternative text for images
• Documents are available in multiple formats when possible

Video and Audio Content

For multimedia content on our platform:

• Pre-recorded videos include synchronized captions
• Transcripts are provided for video and audio content
• Audio descriptions are available for important visual information when feasible
• Video players include accessible controls
• Auto-play is disabled by default to prevent disruption

Updates to This Statement

This accessibility statement was created on June 19, 2025. We review and update this statement periodically to reflect our current accessibility efforts and any changes to our platform.

Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may escalate the matter by:

• Requesting to speak with our accessibility coordinator
• Submitting a formal written complaint to the address above
• Contacting relevant regulatory authorities in your jurisdiction if applicable

We are committed to resolving accessibility issues in a fair and timely manner.

Additional Resources

For more information about web accessibility and assistive technologies:

• Web Content Accessibility Guidelines (WCAG) Overview
• Web Accessibility Initiative (WAI) Resources
• Assistive Technology Organizations
• Disability Rights Advocacy Groups

Domain is dedicated to creating an inclusive learning environment where all students can achieve their educational goals. We appreciate your patience and partnership as we continue to improve accessibility across our platform.

If you have questions about this accessibility statement or need assistance, please contact us using the information provided above.